Job Information
Avery Dennison Field Service Representative - Seattle, Washington in Seattle, Washington
Company Description
About Avery Dennison
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides branding and information labeling solutions, including pressure-sensitive materials, radio-frequency identification (RFID) inlays and tags, and a variety of converted products and solutions. The company designs and manufactures a wide range of labeling and functional materials that enhance branded packaging, carry or display information that connects the physical and the digital, and improve customers’ product performance. The company serves an array of industries worldwide, including home and personal care, apparel, e-commerce, logistics, food and grocery, pharmaceuticals and automotive. The company employs approximately 36,000 employees in more than 50 countries. Reported sales in 2022 were $9.0 billion. Learn more at www.averydennison.com.
Job Description
Working independently and with minimum supervision provides technical services at customer’s location and support to sales, marketing or business development within assigned territory. Incumbent provides moderate to complex technical service expertise performing installations, services and on-site diagnostics and service on mechanical, electrical, electronic equipment, components, communication devices and systems. Instructs customers on the operation or proper use of equipment. Operates in the field on call and provides technical support to territory/assigned customers and as required may provide assistance and support to other field service team members. Assigned territory includes the states of Oregon and Washington with the best home position near Portland, OR.
Promptly respond to all customer requests for service and schedule on-site visits as required.
Manages service requirements in assigned territory and schedules own appointments.
Provide installation, warranty, preventive, problem diagnosis, & corrective maintenance and training to customers.
Maintains highest priority on meeting customer expectations
Maintains frequent communications with sales to stay abreast of customer needs and sensitivities.
Maintains up to date technical skills on all products including hardware and software.
Maintains company property and assets in accordance with established policies. Manages a parts inventory and orders parts internally as needed.
Promptly reports product operating abnormalities and/or failures and obtains samples for evaluation.
Remains alert for competitive activities and obtains samples for evaluation when possible.
Documents, maintains, tracks and reports all required service related information by due dates.
May use software applications and diagnostic programs
Qualifications
Associates (2-yr) degree in Electronic/Mechanical Engineering or equivalent experience.
0-3 years related experience.
Minimum of 2 years experience as a Field Technical person in same or similar industry.
Ability to work independently and with minimum supervision.
Skilled in organizing and prioritizing workloads and schedules.
Good oral and written communication skills.
Good interpersonal, customer service and relationship building skills.
Understanding and experience with information systems environments and systems.
Understanding of applicable computer systems, such as Microsoft Office, Google and function specific software.
Additional Information
The hourly rate for this position is $26.87-$29.86/ hour. Plus the local service comission plan.
The hiring range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting. Actual salaries will vary within the range, and in some circumstances may be above or below the range, based on various factors including but not limited to a candidate’s relevant skills, experience, education and training, and location, as well as the job scope and complexity, responsibilities, and regular and/or necessary travel required for the position, which may change depending on the candidate pool. Experienced Avery Dennison employees who are interested in this position and have questions regarding how the hiring range listed above may apply to them should contact their HR representative. Avery Dennison reserves the right to modify this information at any time, subject to applicable law.
All your information will be kept confidential according to EEO guidelines.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled