Avery Dennison Technical Service Representative- Central New Jersey, Philadelphia in Philadelphia, Pennsylvania
Avery Dennison (NYSE: AVY) is a global materials science and manufacturing company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs approximately 30,000 employees in more than 50 countries. Reported sales in 2017 were $6.6 billion. Learn more at www.averydennison.com.
Provides technical interface between customer and company engineering, manufacturing and program management representatives. Provides on-site field technical support, including, but not limited to end-user problem solving, systems integration, pre-and post- compliant investigation and root cause analysis,
customer and field sales training, support of new product development and product trials at converters and end-users. This position may also have a Technical Marketing Focus that works with end-users and internal customers to define and adapt to market segment requirements. May be assigned to one or more product managers in support of one or more product lines.
Location: this person can work remotely out of the east coast locations (Philadelphia, New Jersey, New York)
REPRESENTATIVE ACTIVITIES: Activities and duties will vary dependent upon functional area assigned. Activities may include, but are not limited to:
Client Service Interface:
Provide training, consultation and support to customers, sales, technical leaders, application consultants and quality consultants in Reflective Products.
Research customer technical specifications and requirements with current or potential technical specifications of TrafficJet and other Reflective products.
Engage with customers to solve problems and issues by identifying short-term root cause and corrective actions. Provide expertise for resolving technical problems, troubleshoot product and modify/customize product as needed to meet customer needs and requirements.
Develop potential technical specifications, pricing considerations and contract requirements for TrafficJet and other company products.
Timely resolution of formal customer and end-user complaints not resolved by Sales, Technical Leaders or Quality Team.
Work directly with customers and end-users to define, quantify, and help shape market segment requirements.
Assess customer needs in order to recommend appropriate products/services. Investigate new applications or improvements to products with customers.
Coordinate and select customer and end-user trials and innovation days.
Perform analysis, consult with end-user IT staffs and vendors as needed, and provide systems integration services which may include third-party products .
Identify opportunities for professional services revenues. Sales, Marketing, Operations & Product Technology and Innovation (PTI) Liaison and Support
Assist company’s functional areas, such as sales and marketing teams in promoting and selling products, services, installations and configurations to customer for specific technical product and/or application of product.
Prepare and conduct technical sales briefings for customer and company representatives.
Promote product sales to existing customers and identify new potential customers.
Support PTI through new product field trials and provide input on critical to quality items (CTQ’s) for product design.
Liaison with Operations on customer technical issues and needs, identifying product and process improvements and corrective actions.
Drive broad product benchmarking studies.
Translate CTQ’s for new platform and product application development projects.Technical Administrative & Engineering Support
Write technical bulletins on field observations.
Develop a portfolio of internal and customer training tools/presentations.
Create customer Product Data sheets for new product launches.
Support converting and application trials.
Identify and summarize new marketing and technical trends.
Gain preliminary understanding of regulatory/compliance requirements in targeted market segments.
Provide timely, detailed follow-up trip reports on visits to improve products and services.
Associates (2-yr) degree in Electronic/Mechanical Engineering or equivalent experience.
3+ years related Technical experience required.
Strong customer relationship-building experience required.
Experience with product development and product commercialization processes.
Excellent problem-solving, analytical and mathematical skills.
Strong teamwork and relationship building skills.
Training and project management experience and skills.
Strong customer focus and orientation.
Strong attention to detail & organizational skills.
Understanding of applicable computer systems, such as Microsoft Office, Google Suite and function specific software.
Excellent written and verbal communication and presentation skills.
Experience with or strong knowledge of strategic improvement plans.
Frequent travel-- as needed, up to 60%.
Ability to interface with a field service management software for processing service calls.
Effective time management to prioritize service calls and other customer contact duties.
Participation in trade shows--may require weekend travel and participation.
All your information will be kept confidential according to EEO guidelines.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled