Avery Dennison Senior Payroll Supervisor in Painesville, Ohio
Avery Dennison (NYSE: AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs more than 32,000 employees in more than 50 countries. Reported sales in 2020 were $7.0 billion. Learn more at www.averydennison.com.
Avery Dennison is looking for a payroll supervisor to join our US/Canada Global Workforce Operations team!Avery Dennison Global Workforce Operations is seeking a Payroll Supervisor for the US/CAN Hub. The successful candidate will provide both leadership oversight and individual contribution on a variety of services that improve employee experience and support field HR needs. This role will provide supervision and direction to a team of Payroll Consultants delivering high quality employee payroll services to the US and Canada. The role will involve leading all aspects of day-to-day service delivery and administration activities, supporting service delivery review meetings and ensuring service commitments are met or exceeded.
Reporting into the Sr. Manager Payroll Optimization, Global Projects & Data Governance with a dotted line into the US/Canada GWO Hub Leader. Responsibilities include but are not limited to:
Delivery of services
Ensure agents have an in-depth, up-to-date understanding the services they are responsible for; including where to find routine information, answering policy questions, and knowledge of complex processes
Allocate ad-hoc work to the team ensuring that time critical and urgent cases are prioritized to meet SLAs and business need
Audit the ageing of cases to ensure that these are closed within SLAs
Drive consistency in process and performance across multi countries
Act as an escalation point for team members
Monitor trends in cases and propose opportunities to improve the service and resolve through direct access (Tier 0), where applicable
Develop key partner relationships with field HR
Maintain compliance with federal, state and local payroll, wage and hour laws and standard methodologies
Management of the team
Day to day oversight of the payroll production team
Coordinate payroll processes and activities including inter-department dependencies
Validate internal process controls and maintain Sarbanes Oxley documentation
Manage audits performed by internal and external auditors
Assist with execution of short & long term payroll strategies
Supervise, motivate and develop the team through effective coaching and monitoring
Hold regular 1:1s with team members and assess individual and team performance regularly, taking quick action as required
Provide practical support and on the job training to help team members to develop
Encourage a positive attitude towards the team and the services delivered by the team
Support the Hub Leader in the recruitment of the team
Identify process and service improvement opportunities
7-10 years of payroll and timekeeping related experience in the US and Canada
5+ years in a payroll supervisory role
Solid working knowledge of HRIS/Payroll systems, experience with ADP preferred
3+ years experience within a HR shared services environment preferred
2-3 years experience with case management tool preferred
Strong management and coaching skills
Proven track record of providing excellent customer service to employees and managers at all levels in an organization
High attention to compliance and accuracy
Excellent verbal and written communication skills
Proficient in Excel. Google Suite experience preferred.
Ability to interpret data to understand workload, capacity and trends in service
Ability to build strong and effective relationships
Experience with technology implementation and change management would be advantageous
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled