Avery Dennison Jobs

Avery Dennison

Job Information

Avery Dennison IT Support Technician in Painesville, Ohio

Company Description

Avery Dennison Corporation (NYSE: AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs more than 35,000 employees in more than 50 countries. Reported sales in 2021 were $8.4 billion. Learn more at www.averydennison.com.

Job Description

The IT Support Technician (also known as GTS Specialist) is a critical resource and contact for information technology within the business(es) and site(s) we support. The main responsibility is to provide support for endpoint computing and core site infrastructure including the Operational Technology on the shop floor; be the Local ‘Smart hands’ (On-Call support) as well as be a champion for the adoption of digital workplace technologies. A GTS Specialist serves as an escalation point, liaison, and local business representative for issues

  • Technology advocate who clearly links technical solutions to business, shop floor, and process improvement opportunities.

  • Creates partnerships with wider Corporate IT groups to evaluate required infrastructure upgrades.

  • Acts as a liaison between IT infrastructure and process automation support personnel to ensure business expectations and communicated and delivered upon

Essential Duties

  • Manage and support endpoint devices (Laptop, desktop, mobile devices, printers, thin clients) throughout their lifecycle. Including provisioning, refresh, asset management, and decommission

  • Adhere to and promote IT policies and standards

  • Provide ‘smart-hand’ support at the site including on-call (per rotation schedule)

  • Follow ITIL (Information Technology Infrastructure Library) processes such as change, incident, and problem management

  • Comply with and implement SOX controls

  • Take ownership of reported issues and see issue tickets through to resolution

  • Research, diagnose, troubleshoot and identify solutions to resolve issues

  • Provide prompt and accurate feedback to customers

  • Be a technical advisor to management and end-users to ensure they have the proper IT equipment to be successful

  • Maintain accurate IT equipment, software, and license inventory in Asset Management Tool

  • Install, upgrade and replace selected software and hardware products according to Avery Dennison standards

  • Work closely with service vendors, other Avery Dennison IT teams, and personnel to ensure continuity of service

  • Assist in implementing best practices and Avery Dennison IT standards that will more effectively use IT resources

  • Deliver training on Avery Dennison’s software and computer systems; this can include group presentations, one-on-one training, and onboarding

  • Perform other duties as assigned

  • Skilled at solving challenges in a directed, methodical manner and analyzing the current issue to envision creative solutions

  • Takes initiative to complete critical tasks, especially in team settings with dependencies on other people

  • Works effectively in the face of stress, ambiguity, difficult situations, and shifting priorities

  • Good verbal, data entry, and writing skills; communicative, in speaking and writing, in local language and English

  • Flexible, initiative, self-motivated and creative in finding solutions

  • Ability to work in teams and independently

  • Ability to collaborate with multi-functional groups to define and implement overall requirements

  • Ability to travel to support other sites when needed; estimated 20% travel

  • Partner with process engineers to support operational technology (OT) within the manufacturing environment

Qualifications

  • High School diploma or equivalent required

  • Information Technology courses or certification(s) required

  • A Bachelor’s degree in business or technology field preferred

  • 0-6+ years of related experience

  • 3-5 years performing routine troubleshooting and problem resolution on computer, server, network, and telecommunication systems in remote mfg sites

  • Understanding and experience with information systems environments and systems; including Cloud-based applications like Google and function-specific software

  • Experience in a manufacturing environment is highly valued

  • Experience working effectively with others and providing superior customer service

  • ITIL (Information Technology Infrastructure Library) foundation training is an asset

  • Manufacturing or Factory 4.0 experience preferred

  • Previous Experience supporting Operational Technologies (OT)

  • Understanding of applicable systems including hardware technology (server/storage), Cyber security, (MS SQL) Database, Networking technology

  • Understanding of shop floor business processes

  • Effective team builder; experience motivating multi-functional teams in an inspiring environment

  • Experience developing and carrying out business-enabling initiatives at the enterprise level.

Primary Contacts:

  • VP of GTS and its peers, GTS Management, Security Leads, Other functional and product group leaders

Additional Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

If you require accommodations to view or apply for a job, alternative methods are available to submit an application. Please contact 440.534.6080 or jacqueline.williams@averydennison.com to discuss reasonable accommodations.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled

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