Avery Dennison Sales Support Specialist in Miamisburg, Ohio

Company Description

Avery Dennison (NYSE: AVY) is a global leader in pressure-sensitive and functional materials and labeling solutions for the retail apparel market. The company's applications and technologies are an integral part of products used in every major industry. With operations in more than 50 countries and more than 25,000 employees worldwide, Avery Dennison serves customers in the consumer packaging, graphical display, logistics, apparel, industrial and healthcare industries. Headquartered in Glendale, California, the company reported sales of $6.1 billion in 2016. Learn more at www.averydennison.com´╗┐

Job Description

Within a self directed work group and according to policies and procedures, the incumbent is responsible for preparing all specifications for custom products as well as entering orders. Also acts as liaison between field, manufacturing departments and the customer.

  1. Performs as the primary contact for assigned accounts for both external customers and internal field sales team members.

  2. Establishes, maintains, and improves strong customer relations through personal interactions, demonstrating a concern for customers' needs and a desire to provide the highest level of customer satisfaction to assigned accounts.

  3. Accountable for all order transactions from concept through shipment and billing.

  4. Accountable for the preparation of custom orders including but not limited to layout sheets, etc.

  5. Responsible for a high degree of accuracy ensuring correctness in order processing to minimize product returns, scrap and rework for Operations production.

  6. Works cooperatively with assigned field sales representatives and internal customers to fulfill business unit objectives and goals. Keeps field sales representative informed of all activities and issues related to assigned account.

  7. Enters expedites into system.

  8. Utilizes system reports to closely monitor customer sales history and related information to support customer requirements.

  9. Responsible for addressing all issues and concerns related to order status, ship dates, production delays, pricing/shipping errors, policies and procedures, credit problems and non-technical product problem solving. Researches and provides problem resolution in a timely manner and initiates action from appropriate internal customers to ensure issues/problems are not repeated. Ensures customer satisfaction.

  10. Provides back up and support to team members within the department and field sales during absence and vacations to ensure continuous customer satisfaction.

Qualifications

  1. Associate degree in business or related discipline or equivalent knowledge gained through experience and education.

  2. A minimum of two years experience in position providing customer service/satisfaction

  3. Must have an excellent attitude, tact, diplomacy, and ability to develop and maintain good relationships with internal/external customers under stressful conditions.

  4. Must have demonstrated/proved communication and listening skills and a courteous telephone manner.

  5. Ability to speak multiple languages preferred.

  6. Demonstrated experience and knowledge utilizing PC in a Windows based environment and experience in the utilization and applications of Order Entry and Customer Data Base Software.

  7. Demonstrated ability to work as a member of a group/team.

  8. Demonstrated analytical skills, good decision making and persuasion skills.

  9. Must have strong attention to detail, organizational skills and ability to deal with large volume of work.

Additional Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled