Job Information
Avery Dennison Customer Service Representative in Miamisburg, Ohio
Company Description
Avery Dennison (NYSE: AVY) is a global materials science and manufacturing company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs approximately 30,000 employees in more than 50 countries. Reported sales in 2017 were $6.6 billion. Learn more at www.averydennison.com.
Avery Dennison is an equal opportunity employer.
Job Description
Your responsibilities will include:
Investigates and determines validity of all customer questions and issues with fulfilled orders and communicates the resolution directly with customers in a professional and tactful manner.
Establishes priorities and proceeds on own judgment to uphold the highest levels of customer satisfaction while operating within Avery Dennison policies. Escalates those problems, which cannot be resolved to the customers’ satisfaction within Avery Dennison policies, to management for further evaluation and resolution.
Prepares credit memos. Notifies appropriate sales person and or sales manger or service manager of impending credits to their territories.
Negotiates customer product/billing issues by offering discounts, authorizing returns, requesting ticket, tag and label testing by Quality Assurance and approving replacement orders.
Incumbent enters customer replacement orders as appropriate with extraordinary attention to detail and accuracy to insure the replacement order is manufactured 100% to the customers’ expectations.
Maintains awareness and competency on all current and non-current products through catalogs, price books, marketing collateral, technical publications, illustrated parts breakdown lists, product & training manuals, product video tapes and product training.
Qualifications
What we will be looking for:
Associate Degree in business or related field of study or equivalent in education/experience is preferred.
Two years of customer contact experience in a sales, customer service or credit area.
Demonstrated experience and knowledge utilizing PC in a Windows based environment and experience in the utilization and applications of Order Entry and Customer Data Base Software. Must be fluent in communicating via email for both internal and external customers.
Basic math, including decimals and percentages.
Ability to concentrate and pay close attention to detail.
Must possess a high degree of self control, have the ability to analyze complex situations and reply quickly in a variety of situations. Must have good judgment.
Additional Information
AVERY DENNISON IS EVERYWHERE YOU LOOK:
We not only embrace change… we drive it. We work hard, push hard, and take brave risks. Our culture is innovative and collaborative - where bold ideas turn into action. We grow strong talent through stretch opportunities only restricted by your interests. We are committed to workplace diversity, both for employees and for the business. We are a force for good, imbedded in industries and communities worldwide. We are challenging ourselves and others to reach higher and think bigger to improve the quality of all life. Avery Dennison is a great place to work for everyone. We offer:
Workplace Flexibility
Structured learning and development
Mentoring program
Competitive total rewards
At Avery Dennison we do what we love and we love what we do.
We look forward to receiving your application.
We do not accept unsolicited referrals or resumes from any source other than directly from candidates.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled