Avery Dennison Account Specialist in Miamisburg, Ohio
Avery Dennison Corporation (NYSE: AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs more than 35,000 employees in more than 50 countries. Reported sales in 2021 were $8.4 billion. Learn more at www.averydennison.com.
The Account Specialist is responsible for providing direct support to customers and Account managers by responding to all inquiries received, including but not limited to:
Account and item setup and maintenance
Product and pricing support
Processing and management of purchase orders
Reporting and analytics
Establishes, maintains, and improves strong customer relations through personal interactions, creating exceptional engagements for our customers.
Responds to customer inquiries in a clear, concise, and timely manner by phone, email, and chat.
Accountable for all order transactions from concept and setup through shipment and billing.
Responsible for a high degree of accuracy, ensuring correctness in order processing to minimize product returns, scrap and rework.
Researches and utilizes system reports and data to support all requests.
Communicates and coordinates with colleagues while acting as a backup during times of absenteeism.
Associate degree in business or related discipline/equivalent knowledge gained through experience and education.
A minimum of two years experience in a position providing customer service/satisfaction and order management.
Proficiency in Microsoft Excel/Google Sheets required.
Proficiency in Oracle E-Business Suite, Oracle Cloud Solutions, or similar Enterprise Resource Planning software required.
Experience in supporting and transacting via EDI and eCommerce preferred.
Must have an excellent attitude, tact, diplomacy, and ability to develop and maintain good relationships with internal/external customers under stressful conditions.
Must have excellent communication and listening skills, type an average of 60 words per minute, and have a courteous telephone manner.
Demonstrated ability to work as a member of a group/team.
Demonstrated analytical skills, good decision making and persuasion skills.
Must have strong attention to detail, organizational skills, and the ability to deal with large volumes of work while prioritizing according to business/customer needs.
All your information will be kept confidential according to EEO guidelines.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled