Avery Dennison IT Support Technician in Mentor, Ohio
Avery Dennison Corporation (NYSE: AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs more than 35,000 employees in more than 50 countries. Reported sales in 2021 were $8.4 billion. Learn more at www.averydennison.com.
The IT Support Technician (also known as GTS Specialist) is a critical resource and contact for information technology within the business(es) and site(s) we support. The main responsibility is to provide support for endpoint computing and core site infrastructure including the Operational Technology on the shop floor; be the Local ‘Smart hands’ (On-Call support) as well as be a champion for the adoption of digital workplace technologies. A GTS Specialist serves as an escalation point, liaison, and local business representative for issues
Technology advocate who clearly links technical solutions to business, shop floor, and process improvement opportunities.
Creates partnerships with wider Corporate IT groups to evaluate required infrastructure upgrades.
Acts as a liaison between IT infrastructure and process automation support personnel to ensure business expectations and communicated and delivered upon
Manage and support endpoint devices (Laptop, desktop, mobile devices, printers, thin clients) throughout their lifecycle. Including provisioning, refresh, asset management, and decommission
Adhere to and promote IT policies and standards
Provide ‘smart-hand’ support at the site including on-call (per rotation schedule)
Follow ITIL (Information Technology Infrastructure Library) processes such as change, incident, and problem management
Comply with and implement SOX controls
Take ownership of reported issues and see issue tickets through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve issues
Provide prompt and accurate feedback to customers
Be a technical advisor to management and end-users to ensure they have the proper IT equipment to be successful
Maintain accurate IT equipment, software, and license inventory in Asset Management Tool
Install, upgrade and replace selected software and hardware products according to Avery Dennison standards
Work closely with service vendors, other Avery Dennison IT teams, and personnel to ensure continuity of service
Assist in implementing best practices and Avery Dennison IT standards that will more effectively use IT resources
Deliver training on Avery Dennison’s software and computer systems; this can include group presentations, one-on-one training, and onboarding
Perform other duties as assigned
Skilled at solving challenges in a directed, methodical manner and analyzing the current issue to envision creative solutions
Takes initiative to complete critical tasks, especially in team settings with dependencies on other people
Works effectively in the face of stress, ambiguity, difficult situations, and shifting priorities
Good verbal, data entry, and writing skills; communicative, in speaking and writing, in local language and English
Flexible, initiative, self-motivated and creative in finding solutions
Ability to work in teams and independently
Ability to collaborate with multi-functional groups to define and implement overall requirements
Ability to travel to support other sites when needed; estimated 20% travel
Partner with process engineers to support operational technology (OT) within the manufacturing environment
High School diploma or equivalent required
Information Technology courses or certification(s) required
A Bachelor’s degree in business or technology field preferred
0-6+ years of related experience
3-5 years performing routine troubleshooting and problem resolution on computer, server, network, and telecommunication systems in remote mfg sites
Understanding and experience with information systems environments and systems; including Cloud-based applications like Google and function-specific software
Experience in a manufacturing environment is highly valued
Experience working effectively with others and providing superior customer service
ITIL (Information Technology Infrastructure Library) foundation training is an asset
Manufacturing or Factory 4.0 experience preferred
Previous Experience supporting Operational Technologies (OT)
Understanding of applicable systems including hardware technology (server/storage), Cyber security, (MS SQL) Database, Networking technology
Understanding of shop floor business processes
Effective team builder; experience motivating multi-functional teams in an inspiring environment
Experience developing and carrying out business-enabling initiatives at the enterprise level.
- VP of GTS and its peers, GTS Management, Security Leads, Other functional and product group leaders
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled