Avery Dennison Customer Financial Services Manager in Mentor, Ohio
Avery Dennison (NYSE: AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs more than 30,000 employees in over 50 countries. Reported sales in 2019 were $7.1 billion. Learn more at www.averydennison.com.
As a key member of Avery Dennison's North American Shared Services Organization (NASSO), the Customer Financial Services Manager is the key link between NASSO, sales and customer service. The Customer Financial Services Manager is responsible for leading the operations of a credit team. The role is critical in driving coordination with business partners as well as managing an outsourced service provider. With multiple direct reports, the day-to-day activities range from leading and prioritizing the tasks of the team, to coordinating process improvements and compliance.
In your role as Customer Financial Services Manager, delivering on these responsibilities is critical to success:
Partner with Sales, Finance, Customer Service, and our Outsource Service Provider to optimize A/R working capital and manage customer risk
Manage, lead, motivate and develop team members through effective leadership, coaching and training; complete performance management process, including goal setting and defining metrics
Establish and approve credit lines and limitations of customer accounts
Review A/R agings with team members and resolve excessive past due transactions
Minimize past due exposure, ensure adherence to payment terms while limiting bad debt, improving sales and building customer relationships
Support working capital initiatives around free cash flow
Run reporting and analysis of key AR metrics and results
Support A/R management with the business process improvement design and implementations
Review and approve refund checks
Execute decisions for problem solving, credit limitations, credit hold shipments, and negotiate payment settlements to make quality credit decisions.
Support key initiatives and special projects as needed
Avery Dennison has a long history of being a market leader. Your experience is important to us. It should include the following:
Education + Experience:
Bachelor's Degree in Finance or Accounting
5+ years of credit & collections experience with supervisory or lead experience a plus
Thorough understanding of fundamental concepts, practices and procedures of credit and collections, as well as best in class processes.
Strong financial, accounting and analytical skills and high attention to detail
Possess effective supervisory skills
Mainstream ERP and/or financial system(s) experience preferred
Understanding of the end to end order to cash process
Strong oral, written communication and presentation skills
Strong project management and business partnering skills; proven track record of collaborating across functions
Fundamental intellectual curiosity and ability to anticipate the next question.
Have a continuous learning approach and take initiative to act on data/intuition; provide proactive insights that drive action and execution, leading to results
Ability to handle several tasks simultaneously and prioritize/re-prioritize workload (individually and for direct reports) to meet deadlines in dynamic business conditions
Handle ongoing needs of our internal and external customers
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled