Avery Dennison Jobs

Avery Dennison

Job Information

Avery Dennison Corporate Credit Manager in Mentor, Ohio

Company Description

Avery Dennison Corporation (NYSE: AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products and solutions, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. The company employs approximately 36,000 employees in more than 50 countries. Reported sales in 2021 were $8.4 billion. Learn more at www.averydennison.com.

At Avery Dennison, some of the great benefits we provide are:

  • Health & Wellness benefits starting on day 1 of employment

  • Paid parental leave

  • 401K eligibility

  • Tuition reimbursement

  • Flexible work arrangements

  • Employee Assistance Program eligibility / Health Advocate

  • Paid vacation and Paid holidays

Job Description

As a key member of Avery Dennison's North American Shared Services Organization (NASSO). This  Customer Financial Services Manager role is a key link between NASSO, sales and customer service. The Customer Financial Services Manager is responsible for leading the operations of a credit team for specific divisions within the North America region.

The role is critical in driving coordination with business partners as well as managing an outsourced service provider. The successful candidate will be responsible for leading a direct report in N. America and also managing our BPO outsource provider. The day-to-day activities range from leading and prioritizing the tasks of the team, to coordinating process improvements and compliance.

 In your role as Customer Financial Services Manager, delivering on these responsibilities is critical to success:

  • Partner with Sales, Finance, Customer Service, and our Outsource Service Provider to optimize A/R working capital and manage customer risk

  • Develop and maintain close working relationships with area VP’s, Finance Directors, Sales managers and Account Managers

  • Manage, lead, motivate and develop team members through effective leadership, coaching and training; complete performance management process, including goal setting and defining metrics

  • Assist in developing and implementing a plan to achieve AR goals, monitor/measure receivable performance and provide support.

  • Provide training and education related to credit policies and procedures

  • Identify staffing issues with performance evaluations, training and resources

  • Establish and approve credit lines and limitations of customer accounts

  • Review A/R agings with team members and resolve excessive past due transactions

  • Minimize past due exposure, ensure adherence to payment terms while limiting bad debt, improving sales and building customer relationships

  • Support working capital initiatives around free cash flow

  • Implement plans for maximizing cash collections and appropriate handling of the accounts receivable portfolio.

  • Negotiate the resolution of collections matters with customers

  • Run reporting and analysis of key AR metrics and results

  • Support A/R management with the business process improvement design and implementations

  • Review and approve refund checks

  • Execute decisions for problem solving, credit limitations, credit hold shipments, and negotiate payment settlements to make quality credit decisions.

  • Support key initiatives and special projects as needed


Avery Dennison has a long history of being a market leader. Your experience is important to us. It should include the following:

 Education + Experience:

  • Bachelor's Degree in Finance or Accounting

  • 5+ years of credit & collections experience with supervisory or lead experience a plus

  • Thorough understanding of fundamental concepts, practices and procedures of credit and collections, as well as best in class processes.

  • Strong financial, accounting and analytical skills and high attention to detail

  • Possess effective supervisory skills

  • Mainstream ERP and/or financial system(s) experience preferred

  • Understanding of the end to end order to cash process


  • Strong oral, written communication and presentation skills

  • Strong project management and business partnering skills; proven track record of collaborating across functions

  • Fundamental intellectual curiosity and ability to anticipate the next question.

  • Have a continuous learning approach and take initiative to act on data/intuition; provide proactive insights that drive action and execution, leading to results

  • Ability to handle several tasks simultaneously and prioritize/re-prioritize workload (individually and for direct reports) to meet deadlines in dynamic business conditions

  • Handle ongoing needs of our internal and external customers

Additional Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

If you require accommodations to view or apply for a job, alternative methods are available to submit an application. Please contact 440.534.6080 or jacqueline.williams@averydennison.com to discuss reasonable accommodations.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled