Avery Dennison US Customer Service Lead in Greensboro, North Carolina
Avery Dennison (NYSE: AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs more than 30,000 employees in more than 50 countries. Reported sales in 2020 were $7.0 billion. Learn more at www.averydennison.com.
ABOUT AVERY DENNISON SMARTRAC:
Built on a legacy of innovation and materials science, Avery Dennison has embarked on a new era of opportunity. This is an opportunity to take the functional and traditional label and enable it with digital technologies that can give every item a unique digital identity and digital life.
This “intelligence applied” technology has the capability to enable a world of connected everything. A world where the 'who, what and where' of every physical, become points of irrefutable fact and absolute visibility. Provenance, authenticity, sourcing, history, real-time location; guaranteed for businesses and consumers throughout the entire supply chain and all the way to the home. At its most simple, a company with a legacy in “making labels” becomes a category-leading technology company making the Internet of Things a positive, transformative, world-wide reality for all of us. The label has always told us something about the product. Now it can tell us everything.
In February 2020, Avery Dennison acquired Smartrac, a leading manufacturer of RFID products. Combined with the Intelligent Labels business, we will leverage our deep industry knowledge and know-how in technology and innovation, R&D, quality and service to drive RFID and technology adoption across multiple industries. And we want you to be part of our journey!
The US Customer Service Lead position is responsible for the day-to-day activities of the RFID Customer Service in the Americas. This role has supervisory responsibilities and reports to the Global Head of Customer Service.
Activities may include but are not limited to:
Oversee day-to-day RFID order management to include, order entry, expedites, shipping inquiries, quality issues and their associated resolution.
Champion customer concerns, investigate and resolve problems and respond to customer inquiries.
Coordinates and supervises the daily activities of the team (in US and Brazil) and is responsible for team leadership and tasks such as: attendance/vacation schedule, claims, training coaching, and career development.
Provide pricing and inventory information to customers.
Proactively communicate supply chain issues and provide alternatives.
Maintain a high level of communication within the customer service team.
Oversee and conduct assessments of customer needs within assigned business and regions.
Actively participate in training to expand technical skills and improve services provided to customers.
Review and monitor RFID Build Plan to insure all requirements are captured and scheduled to meet customer demand.
Support Customer Service Manager with any/all department, as required
High School Diploma or equivalent required, Bachelor’s degree is a plus.
6+ years related experience or education, preferably in related industry. Prior management experience preferred.
Strong written, verbal and presentation skills in English (other languages are a plus).
Effective leadership, development and training skills required.
Organize and able to prioritize, multi-task, delegate, and follow-up
Knowledgeable on technical aspects of assigned product lines and customers.
Able to effectively manage many priorities and issues.
Excellent problem solving and analytical skills.
Possess strong business acumen.
Data driven and process oriented.
Strong customer satisfaction focus skills.
Understanding of applicable ERP systems (Oracle, SAP) and other computer systems (Google Suites, SFDC, etc.)
Ability to travel, if there is a business need (<25%)
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.
We do not accept unsolicited referrals or resumes from any source other than directly from candidates using their personal email addresses.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled