Avery Dennison Customer Service Representative in Greensboro, North Carolina
Avery Dennison (NYSE: AVY) is a global materials science and manufacturing company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs approximately 30,000 employees in more than 50 countries. Reported sales in 2017 were $6.6 billion. Learn more at www.averydennison.com.
Manages accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, and complete order fulfillment. This position will act as a central point of contact for assigned accounts with specific order fulfillment responsibility for US orders.
Includes primary duties, responsibilities, and accountabilities; others may be assigned. Describes the major/unique challenges, internal and external customers affected, principal contacts, and, as applicable, the scope of independent action, decision-making, supervisory, and leadership authority.
· Proactively communicates with customers to initiate RBO compliance programs.
· Follow up with customers on active and expired programs.
· Authorization of credit memos or refunds (within policy and according to established procedures)
· Authorization of returns
· Requests for quality testing of returned products by internal quality staff
· Approval and processing of replacement orders
High School Diploma and three to five years of experience required or BA/BS degree with 1+ years of work experience required.
Excellent communication (oral and written) and interpersonal skills with the ability to convey information and ideas in a variety of media, tactful, confident at all levels (internal and external).
Detail oriented and in possession of good follow-up skills.
Skilled at prioritizing work and multitasking.
Demonstrates solid decision making and problem solving skills.
Proficiency in Microsoft Windows and Office, Lotus Notes, and other software.
Previous Customer Service experience a plus.
All your information will be kept confidential according to EEO guidelines.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled