Avery Dennison Regional Technical Manager in Glendale, California
Avery Dennison (NYSE: AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs more than 32,000 employees in more than 50 countries. Reported sales in 2020 were $7.0 billion. Learn more at www.averydennison.com.
The Regional Technical Manager (RTM) is responsible for on-site field technical support, including on-press problem solving, labeling and end-user problem solving, pre- and post-complaint investigation and root cause analysis, customer and field sales training, and proactive support of new product development and product trials at converters and end-users.
By servicing the technical needs of converters/printers and their customers, as well as internal Avery Dennison customers, the Regional Technical Manager enhances internal and external organizational capability and helps them reach their business goals. By doing this, we satisfy our customers and help Avery Dennison achieve its growth and profit targets. This role is focused on covering customers in the Western United States.
Provide reactive on site or virtual printing, converting and applicator problem solving and troubleshooting for customers and end-users.
Provide technical consultation to Sales, Technical Leaders, Application Consultants and Quality Team to resolve customer and end-user complaints and claims.
Complete timely internal and external trip reports to maintain a record of problem resolution activity, the resulting action plan and customer insights (VoC). Internal trip reports are intended to ensure awareness and alignment with key internal stakeholders. External trip reports are intended to summarize the activity and outcome with the customer and/or end-user.
Identify and surface quality related trends to internal stakeholders (e.g. Quality, Sales, Marketing, Operations, etc.).
Product & Business Development
Provide proactive and reactive support to R&D and Marketing for new product development projects (e.g. cost out, business continuity or growth) by providing technical consultation and field trials support.
Provide proactive technical consultation to Technical Leaders on new engineered solutions to identify any concerns related to the product design and/or commercialization at converters and/or end-users. Weekly sales calls will be leveraged for reviewing / initiating discussion.
Provide technical consultation to converters and end-users on new product development. Aid in the identification of factors critical to success.
Training & Organization Capability
Provide technical consultation to sales, Technical Leaders, Quality team, Operations team, to answer questions and build technical capability and expertise of the organization.
Prepare materials and/or conduct training for the internal team on converting, printing, and end-user applications and processing.
Prepare field Technical Bulletins as needed.
Establish and maintain relationships with industry vendors (e.g. inks, press and die-cutting suppliers), to build and maintain knowledge base and expertise.
Continually identify and participate in training and development in related fields.
Manage expenses in accordance with the corporate Travel & Expense policy.
Operate under corporate safety guidelines.
Bachelor's Degree preferred or equivalent experience.
4-5 years related technical experience required.
Strong knowledge and experience of converting operations, multi-web constructions, adhesives, inks, etc - Desired experience water-based UV ink systems,
Self-motivation and self-management.
Navigate and communicate effectively through large matrix organization.
Strong technical knowledge of the PS Label converting processes and end-user dispensers – On Press Problem Solving, Printing troubleshooting, Applicator troubleshooting, and material capabilities.
In depth knowledge of PS Laminate manufacturing processes and product performance.
Strong analytical and problem solving skills.
Strong project management skills.
Relationship building with customers - good interpersonal and communication skills.
Six Sigma Green Belt Certification preferred.
Travel: Ability to travel up to 80% of the time, and at a moment’s notice.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled