Avery Dennison Jobs

Avery Dennison

Job Information

Avery Dennison IT Supervisor in Fort Wayne, Indiana

Company Description

Avery Dennison Corporation (NYSE: AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs more than 35,000 employees in more than 50 countries. Reported sales in 2021 were $8.4 billion. Learn more at www.averydennison.com.

Job Description

We are actively looking for a Global Technology Service (GTS) Lead to join our IT Team at Avery Dennison! This is a hands-on technical team lead position that works closely with local business users and can communicate technology solutions and the impact on local business processes. You will be the single point of contact for the site(s) that you support. This role is responsible for site-specific documentation and asset management in addition to managing local IT support staff. You also serve as an escalation point, liaison, and local business representative for issues.

  • Technology advocate who clearly links technical solutions to business, shop floor, and process improvement opportunities.

  • Creates partnerships with wider Corporate IT groups to evaluate required Infrastructure upgrades.

  • Acts as a liaison between IT infrastructure and process automation support personnel to ensure business expectations and communicated and delivered upon.

  • Ability to take a technology situation, analyze the business impact, and summarize the required actions in both technical terms and in business terms.

  • Develop cases for value-generating solutions; conduct multiple dialogues with team managers. Clearly connect the solutions to gains in business process speed, simplicity, and effectiveness.

Essential Duties

  • Delegate tasks and set clear expectations

  • Understand the basic function and operation of the business unit and its role in the enterprise

  • Oversee day-to-day operation and management of GTS Specialists

  • Participate in the hiring process for all GTS Specialists

  • Deliver feedback in realtime to direct reports

  • Deliver disciplinary action up to and including terminations to direct reports

  • Have regular meetings with the team, and ‘check-in’ sessions with GTS Specialists, including GPS reviews

  • Attempts to participate in On-Call support rotation shift

  • Manage and support endpoint devices (Laptop, desktop, mobile devices, printers, thin clients) throughout their lifecycle. Including provisioning, refresh, asset management and decommission

  • Adhere to and promote IT policies and standards

  • Provide ‘smart-hand’ support at the site including on-call (per rotation schedule)

  • Follow ITIL (Information Technology Infrastructure Library) processes such as change, incident, and problem management

  • Comply with and execute SOX controls

  • Take ownership of reported issues and see issue tickets through to resolution

  • Research, diagnose, troubleshoot and identify solutions to resolve issues

  • Provide prompt and accurate feedback to customers

  • Be a technical advisor to management and end-users to ensure they have the proper IT equipment to be successful

  • Maintain accurate IT equipment, software, and license inventory in Asset Management Tool

  • Install, upgrade and replace selected software and hardware products according to Avery Dennison standards

  • Work closely with service vendors, other Avery Dennison IT teams, and personnel to ensure continuity of service

  • Assist in implementing best practices and Avery Dennison IT standards that will more effectively use IT resources

  • Deliver training on Avery Dennison’s software and computer systems; this can include group presentations, one-on-one training, and onboarding

  • Perform other duties as assigned

  • Skilled at solving challenges in a directed, methodical manner and analyzing the current issue to envision creative solutions

  • Takes initiative to complete critical tasks, especially in team settings with dependencies on other people

  • Works effectively in the face of stress, ambiguity, difficult situations, and shifting priorities

  • Flexible, initiative, self-motivated and creative in finding solutions

  • Collaborate with multi-functional groups to define and implement overall requirements

  • Partner with process engineers to support operational technology (OT) within the manufacturing environment

  • Ability to travel to support other sites when needed; estimated 20% travel


  • Bachelor’s degree preferably in Computer Science, Engineering or related discipline

  • 6-8+ years of related experience in field assigned

  • Understanding and experience with information systems environments and systems; understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function-specific software

  • Basic understanding of ICT (information & communication technology) infrastructure

  • Good verbal, data entry, and writing skills; communicative, in speaking and writing, in local language and English

  • Ability to work in teams and work independently

  • Good communication, training, customer service, and organizational skills

  • Skilled in anticipating user requirements and skilled in identifying and resolving complex problems with minimal supervision

  • Manufacturing or Factory 4.0 experience preferred

  • Previous Experience supporting Operational Technologies (OT)

  • Thorough understanding of applicable systems; significant expertise with hardware technology (server/storage), Cyber security, (MS SQL) Database, Networking technology

  • Understanding of shop floor business processes

  • Effective team builder; experience motivating multi-functional teams in an inspiring environment

  • Experience developing and completing business-enabling initiatives at the enterprise level

Primary Contacts:

  • VP of GTS and its peers, GTS Management, Security Leads, Other functional and product group leaders, Direct reports of this role

Additional Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

If you require accommodations to view or apply for a job, alternative methods are available to submit an application. Please contact 440.534.6080 or jacqueline.williams@averydennison.com to discuss reasonable accommodations.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled