Avery Dennison Jobs

Avery Dennison

Job Information

Avery Dennison Global Quality Manager, Customer Quality in Fletcher, North Carolina

Company Description

About Avery Dennison

Avery Dennison Corporation (NYSE: AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products and solutions, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. The company employs approximately 36,000 employees in more than 50 countries. Reported sales in 2021 were $8.4 billion. Learn more at www.averydennison.com.

Built on a legacy of innovation and materials science, Avery Dennison has embarked on a new era of opportunity. This is an opportunity to take the functional and traditional label and enable it with digital technologies that can give every item a unique digital identity and digital life.

This “intelligence applied” technology has the capability to enable a world of connected everything. A world where the 'who, what and where' of every physical, become points of irrefutable fact and absolute visibility. Provenance, authenticity, sourcing, history, real-time location; guaranteed for businesses and consumers throughout the entire supply chain and all the way to the home. At its most simple, a company with a legacy in “making labels” becomes a category-leading technology company making the Internet of Things a positive, transformative, world-wide reality for all of us. The label has always told us something about the product. Now it can tell us everything.


In February 2020, Avery Dennison acquired Smartrac, a leading manufacturer of RFID products. Combined with the Intelligent Labels business, we will leverage our deep industry knowledge and know-how in technology and innovation, R&D, quality and service to drive RFID and technology adoption across multiple industries. And we want you to be part of our journey!

Job Description

As Global Quality Manager of Customer located in North America, you will work closely with Avery Dennison Smartrac inlay manufacturing sites across the world. Focus on customer quality experience with commercial and field application teams of North and Latin America regions. Full conformance to our client and industry requirements by driving customer satisfaction through continuous improvement to world-class quality for Avery Dennison Smartrac.

This role will Internal Focus on:

  • Work with each Avery Dennison Smartrac global site’s QC team by solving the American region's customer escalation quality issues. Ensure timely deliverables of key escalated quality issues by interacting and driving root-cause analysis, corrective actions, and/or countermeasures with production and local QC personnel. 

  • Identify customer industry quality requirements to related functional stakeholders in driving business project success with customer quality agreement signature.

  • Drive Functional stakeholders to improve customer satisfaction with the quality and agility of solutions responses.

  • Devise and implement world-class quality knowledge and practice (e.g.,8D, Pareto Analysis, Histograms, Cause & Effect Diagrams, SPC, etc.) leverage with key functional teams.

  • Organize customer quality reviews with regional inlay manufacturing sites to review metrics and best practices sharing. Ensure end-to-end quality in the RFID manufacturing process through monitoring and auditing of production facilities.

  • Coordinate the efficient flow of product specifications and quality control plans with key business function teams such as R&D, Platform, Operations, and Product Line Management.

  • Knowledge of Quality Assurance tools, standards, and test procedures as necessary to comply with Quality system requirements (i.e. ISO9001, AS9100 & TS16949, etc). 

  • Other tasks assigned by the Global Quality leader.


  • At least 8+ years of related quality engineering experience required

  • Strong knowledge and acumen in RFID technology is preferred

  • Automotive and Aviation industry experience is preferred.

  • Working knowledge of printing technologies including flexo, thermal, offset, digital, and inkjet

  • Detail-oriented with strong analytical, mathematical, organizational, verbal, and written communication skills

  • Ability to interface with cross-functional groups to define and execute overall requirements

  • Ability to work well across global boundaries with all levels of management, employees, and willingness to work on a “global-clock”.

  • Willingness to travel up to 50% or greater.

  • Excellent communication (oral/written) and interpersonal skills with the ability to convey information, and ideas in a tactful and confident matter to internal and external contacts.

  • Ability to prioritize and meet expectations in a fast-paced environment.

  • Excellent problem-solving and six-sigma skills(e.g,8D, Pareto Analysis, Histograms, SPC, FMEA, etc.) and audit experience.

  • Experience working with Google Suite, and Google workplace.

  • Bachelor’s degree required with a preferred major of semiconductor,automatoin, mechanical, electrical or automation engineering.

  • Good to be in multiple languages besides English, Spanish and Chinese are preferred, 

Additional Information

We not only embrace change… we drive it.  We work hard, push hard, and take brave risks. Our culture is innovative and collaborative - where bold ideas turn into action. We grow strong talent through stretch opportunities only restricted by your interests.  We are committed to workplace diversity, both for employees and for the business. We are a force for good, embedded in industries and communities worldwide. We are challenging ourselves and others to reach higher and think bigger to improve the quality of all life. Avery Dennison is a great place to work for everyone. We offer:

  • State of the art facilities 

  • Workplace & work hours flexibility

  • International environment 

  • A growing team with good spirit!

  • Competitive total rewards


AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, dis-ability, protected veteran status or other protected status.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled