Avery Dennison Customer Service Represenative in Fitchburg, Massachusetts
Avery Dennison Corporation (NYSE: AVY) is a global materials science and manufacturing company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical and retail applications; tags, labels and embellishments for apparel; and radio-frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs approximately 30,000 employees in more than 50 countries. Reported sales in 2018 were $7.2 billion. Learn more at www.averydennison.com.
The Customer Service Representative will provide customer service and support to our customers. This includes frequent customer interaction and processing of orders. The successful candidate will also communicate customer terms and conditions. This position serves as a link between customers, sales, manufacturing and shipping. Order accuracy is critical to superior customer service, meeting delivery requirements and to maintain low cost service to the customers.
YOUR RESPONSIBILITIES WILL INCLUDE:
Activities may include, but are not limited to:
Receive and process orders via telephone, fax, mail, EDI, ecommerce and field sales personnel.
Enter orders into the business system, with accuracy and timeliness.
Expedite and follow-up on orders placed to ensure total customer satisfaction.
Interface with credit, manufacturing and warehouse as needed to service the customers.
Make outgoing calls to existing customers and prospects to support sales growth
Participate in team efforts which involve process improvements, Six Sigma methodology and cross functional approach
Minimum of three years experience in a customer service role or a closely related position.
Professional telephone skills education/coursework preferred.
Telemarketing experience would be beneficial in this role.Proven communication, listening and organizational skills. Ability to "multitask" effectively.
Experience with web-based customer support and/or E-commerce system recommended.
Must be computer literate; experience with order entry/word processing in Windows and Google environment.
Preferred candidate will have experience in manufacturing environment.
Bilingual English/Spanish would be a plus.
AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER
All Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EE/E/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled