Avery Dennison Technical Support Engineer in Dallas, Texas
Avery Dennison Corporation (NYSE: AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products and solutions, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. The company employs approximately 36,000 employees in more than 50 countries. Reported sales in 2021 were $8.4 billion. Learn more at www.averydennison.com.
Responsible for providing technical support to apparel brand & factory customers. Specializes in 1st level support of software, data & digital related solutions via calls, e-mails & remote support. Conducts regular training seminars / webinars to customers. Participate in project roll out through collaboration with counterparts with region teams and solution partners.
YOUR RESPONSIBILITIES WILL INCLUDE:
Provide timely technical support on level 1 & 2 to customers via calls , emails & remote, within agreed SLA
Diagnose and troubleshoot technical issues on software , data & digital related solutions
Following & creating standard procedures & knowledge base (internal & external)
Log & track system issues through to resolution, within agreed SLA
Properly escalate & proactive follow up unresolved issues to appropriate level 3 support teams (Internal IT & external partners)
Prioritize and manage several open issues at one time
Prepare accurate and timely reports
Assist on ad-hoc projects from supervisor / manager
Maintain good relationships with customers
International travel for support and meetings is expected.
Shift duty support on Weekend and holiday as needed
Degree / Diploma holder of Computer Science or related disciplines
3+ years of experience in technical Support and user training. Experience in the printing , RFID & manufacturing industry preferred.
Experience on designing / implementing a call & ticketing system in support support team is a plus
Good experience in NT Server 4.0, Google Service, and support in PC hardware/operating systems/office applications/LAN/Networking equipment.
Strong interpersonal and communication skills with external customers and internal organization
Analytical, diagnostic mind-set and problem solving skills
Able to work independently, can handle multi-tasks concurrently
Good command of spoken and written English
Willing to travel overseas
Attractive salary package
Modern, and safe work environment
Structured learning and development
A growing, and welcoming team with good spirit!
Who we are! - Our Story:
Each of us, Every day! Eight Values (https://www.averydennison.com/en/home/about-us/values.html) . One Team!
We understand diversity and equal opportunities as enrichment for our future-oriented work at Avery Dennison. With us, teams are balanced and diverse. Because each of us is unique, and we appreciate bringing together different personalities and talents.
Avery Dennison is an equal opportunity employer. You are interested in knowing more about our Diversity & Inclusion approach? Please go to averydennison.com/en/home/about-us/diversity-and-inclusion.html
At Avery Dennison we do what we love, and we love what we do - Just click here, and get us to know even better: Life @ Avery Dennison (linkedin.com/company/avery-dennison/life/emea (https://www.linkedin.com/company/avery-dennison/life/3d87afbe-ad17-46d2-a24b-e978922aa84e) )
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled