Avery Dennison Salesforce.com Administrator in Dallas, Texas
Avery Dennison is Everywhere You Look. Avery Dennison (NYSE: AVY) is a global materials science and manufacturing company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs approximately 30,000 employees in more than 50 countries. Reported sales in 2017 were $6.6 billion. Learn more at www.averydennison.com.
Avery Dennison is seeking a Salesforce Administrator to join the Commercial Enablement team. Reporting to the Salesforce Technical Team Lead, this person will be fully responsible for supporting the maintenance and growth of Salesforce with flawless execution.
In this role, you will also serve as the primary point of contact for users who require support. As a partner to the Sales Enablement team, you will be responsible for translating business requirements into technical requirements or stories for development. You will be the internal expert for Salesforce functionality. The ideal candidate is customer focused, action oriented & committed to driving exceptional results.
YOUR RESPONSIBILITIES WILL INCLUDE:
Serve as primary Salesforce system administrator for a global org with 450+ users
Understand & translate the sales strategy, business goals and Global Account Management processes into a solution that meets the needs for complex user requirements
Coordinate and support future implementations and configurations, including evaluation, scope and completion of new development requests
Perform all tasks related to the day-to-day operation of Salesforce, including user management, creating & maintaining custom objects and fields, handling bulk data migration, and maintenance of page layouts
Respond to issues & requests from users throughout the global organization, including technical & functional issue resolution, data load management, data quality and training on new features & functionality
Identify & support the implementation of new Salesforce features & functions in response to business needs, while managing a timely release schedule for system enhancements
Ensure proper documentation on Business Requirements, Training Materials, Functional Design, Process & Data Flows, Use Cases & Test Plans/Scripts
Drive user adoption & best practices to further the long-term success of the system
Ensure an operationally effective team by establishing and challenging process to support administrative, development and change management activities
Communicate project status to executive stakeholders via status reports & project meetings
Own the daily functional relationship with vendors, consultants and Salesforce support
Develop & maintain reports, dashboards, workflows & sharing rules within Salesforce to improve visibility to activities, pipeline & forecast
Complete regular internal system audits and prepare for upgrades
Analyze the existing implementation of Salesforce and make recommendations for improvement or best practices
Stay current with periodic Salesforce releases and advise management on applicable updates & feature enhancements
Participate actively in change management efforts to implement better practices, new processes & improvements in overall performance
Bachelor's degree required
Salesforce Administrator Certification REQUIRED (Will be Verified)
Salesforce Advanced Administrator &/or Platform App Builder Certification PREFERRED
Service Cloud experience a plus
Minimum of 5 years of Salesforce experience with Enterprise or Unlimited Edition, including customizing objects, workflow and validation rules
Prior experience executing a global Salesforce implementation for highly-matrixed organization strongly desired
Must have knowledge of Salesforce security (roles, profiles, role hierarchy and sharing rules) & a strong understanding of relational data
Experience with data clean up procedures, including utilization of Salesforce data tools such as Data Loader
Ability to translate business objectives re. sales strategy & methodology into technical requirements
5-7 years of global project management experience, with an emphasis on sales automation and/or analytics & reporting
Advanced Data Modeling experience, with a solid understanding of translating business requirements into data architecture needs
Experience with Business Intelligence Tools (QlikView / QlikSense) & familiarity with Hyperion suite of products a plus
Ability to manage several projects simultaneously, delivering high quality work while under significant deadline pressure
Excellent overall business acumen & organizational savvy, including expert level presentation & meeting facilitation skills
Expert in Microsoft Office products, including Excel & PowerPoint and Google Drive, Docs, Sheets, and Slides. Advanced Google/Java Scripting capabilities highly desired
Strong record of achievement, with solid analytical skills & an entrepreneurial hands-on approach to work. Previous sales operations experience highly preferred
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.
We do not accept unsolicited referrals or resumes from any source other than directly from candidates using their personal email addresses.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled