Avery Dennison SalesForce.com Administrator in Dallas, Texas
Avery Dennison (NYSE: AVY) is a global materials science and manufacturing company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs approximately 30,000 employees in more than 50 countries. Reported sales in 2017 were $6.6 billion. Learn more at www.averydennison.com.
Avery Dennison is seeking a Salesforce.com Administrator to join the Global Commercial Systems team. Reporting to the Salesforce Product Manager, this person will be fully responsible for supporting the global roll-out of Salesforce.com with flawless execution.
In this role, you will also serve as the primary point of contact for users who require support, configuration, reporting & training. You will be the internal expert for Salesforce.com functionality. The ideal candidate is customer focused, action oriented & committed to driving exceptional results.
YOUR RESPONSIBILITIES WILL INCLUDE:
Understand & translate the sales strategy, business goals and Global Account Management processes into a solution that meets the needs for complex user requirements.
Ensure proper documentation on Business Requirements, Training Materials, Functional Design, Process & Data Flows, Use Cases & Test Plans/Scripts.
Drive user adoption & best practices to further the long-term success of the system.
Communicate project status to executive stakeholders via status reports & project meetings.
Perform all tasks related to the day-to-day operation of Salesforce.com, including user management, creating & maintaining custom objects and fields, handling bulk data migration, and maintenance of page layouts.
Develop & maintain all reports, dashboards, workflows & sharing rules within Salesforce.com to improve visibility to activities, pipeline & forecast.
Respond to issues & requests from users throughout the global organization, including technical & functional issue resolution, data load management, data quality and training on new features & functionality. Identify & support the implementation of new Salesforce.com features & functions in response to business needs, while managing a timely release schedule for system enhancements.
Analyze the existing implementation of Salesforce.com and make recommendations for improvement or best practices.
Stay current with periodic Salesforce.com releases and advise management on applicable updates & feature enhancements.
Participate actively in change management efforts to implement better practices, new processes & improvements in overall performance.
Bachelor's degree required, with concentration in Computer Science or Information Systems. Salesforce.com Administrator Certification REQUIRED. (Will be Verified)
Salesforce.com Advanced Administrator Certification STRONGLY PREFERRED.
Service Cloud experience a plus.
Minimum of 5 years of Salesforce.com experience with Enterprise or Unlimited Edition, including customizing objects, workflow and validation rules.
Prior experience leading & executing a global Salesforce.com implementation for highly-matrixed organization strongly desired.
Must have knowledge of Salesforce.com security (roles, profiles, role hierarchy and sharing rules) & a strong understanding of relational data.
Experience with data clean up procedures, including utilization of Salesforce.com data tools such as Data Loader, DemandTools & Excel Connector.
Ability to translate business objectives re. sales strategy & methodology into technical requirements.
5-7 years of global project management experience, with an emphasis on sales automation and/or analytics & reporting.
Advanced Data Modeling experience, with a solid understanding of translating business requirements into data architecture needs.
Experience with Business Intelligence Tools (QlikView / QlikSense) & familiarity with Hyperion suite of products a plus.
Ability to manage several projects simultaneously, delivering high quality work while under significant deadline pressure.
Excellent overall business acumen & organizational savvy, including expert level presentation & meeting facilitation skills.
Expert in Microsoft Office products, including Excel & PowerPoint and Google Drive, Docs, Sheets, and Slides. Advanced Google/Java Scripting capabilities highly desired.
Strong record of achievement, with solid analytical skills & an entrepreneurial hands-on approach to work. Previous sales operations experience highly preferred.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled