Job Information
Avery Dennison IT Customer Experience (CX) Business Partner - Salesforce / Oracle CX Cloud in Dallas, Texas
Company Description
Avery Dennison (NYSE: AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs more than 35,000 employees in over 50 countries. Reported sales in 2021 were $ 8.4 billion. Learn more at www.averydennison.com (https://www.averydennison.com/en/home.html)
Avery Dennison is an equal opportunity employer.
Job Description
What we can offer you! - Your Role:
For our global digital journey at Avery Dennison, we are offering a great role of high impact as IT Customer Experience (CX) Business Partner - Salesforce / Oracle CX Cloud - home-based in Germany - to join our diverse global team, directly reporting to our U.S.-based Senior Business Process Manager - Commercial.
Your Mission:
As an experienced, hands-on, and passionate Salesforce.com / Oracle CX Sales Cloud functional expert you will help us drive and support our global roll-out initiative, as well as play a key role in deployment, maintaining, enhancing, and expanding the CX Sales Cloud for the global commercial sales team of our Retail, Branding, and Information Solutions division (rbis.averydennison.com (https://rbis.averydennison.com/en/home.html) ).
With your experience and knowledge as a CRM functional subject matter expert (SME) combined with your very good understanding of Salesforce / Oracle Sales Cloud and its ecosystem of products, you will liaise between technology and business end-users, and you will work closely with our commercial executive leaders to successfully deploy and configure the Sales Cloud solution to support the business unit strategy and objectives.
You will be our internal CRM ambassador for these Cloud CRM platforms and ecosystems, and you will effectively lead the change by understanding and documenting the To-Be business processes and requirements and eventually articulate the business benefits and outcomes from the Digital Customer Experience.
Furthermore, you will provide direction and mentoring to our project teams, and effectively influence our executive leadership on key decisions while also acting as the Go-To partner for internal teams to translate business requirements into technical requirements and user stories.
This is an exciting opportunity to join our global team in the early stages of our journey and make a huge impact in connecting our global business to enhance how we work and support our customers at the same time.
Qualifications
What we expect from you! - Your Expertise:
Previous work experience (8+ years) with sales automation tools like SAP/Salesforce/Oracle CX Sales Cloud (OSC) CRM, combined with experience in full life cycle implementations and support of these CRM applications
Experience and understanding of sales business process reengineering, business modeling concepts, and sales team automation
Knowledge of other commercial ERP / Cloud tools is a plus
Strong communication skills in English, and ability to clearly and effectively communicate technical solutions to both technical and functional teams – at all levels of the corporation
Passion for continuous improvement, creativity, excitement, and innovation, entrepreneurial spirit for growing a sustainable business to set your career at Avery Dennison
Additional Information
We offer:
Attractive salary package
Workplace flexibility
Modern, and safe work environment
Structured learning and development
Mentoring program
International environment
A growing, and welcoming team with good spirit!
Who we are! - Our Story:
Each of us, Every day! Eight Values (https://www.averydennison.com/en/home/about-us/values.html) . One Team!
We understand diversity and equal opportunities as enrichment for our future-oriented work at Avery Dennison. With us, teams are balanced and diverse. Because each of us is unique, and we appreciate bringing together different personalities and talents.
Avery Dennison is an equal opportunity employer. You are interested in knowing more about our Diversity & Inclusion approach? Please go to averydennison.com/en/home/about-us/diversity-and-inclusion.html
At Avery Dennison we do what we love, and we love what we do - Just click here, and get us to know even better: Life @ Avery Dennison (linkedin.com/company/avery-dennison/life/emea (https://www.linkedin.com/company/avery-dennison/life/3d87afbe-ad17-46d2-a24b-e978922aa84e) )
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled