Avery Dennison Customer Solutions Specialist in Dallas, Texas
About Avery Dennison Corporation:
Avery Dennison Corporation (NYSE: AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs approximately 36,000 employees in more than 50 countries. Reported sales in 2022 were $9.0 billion. Learn more at www.averydennison.com.
We are seeking a highly motivated and self-driven individual to join our team as a Customer Solutions Specialist (Level II).
As a Customer Solutions Specialist (Level II), you will work as an integral part of a sales team in driving initiatives to provide intelligent, creative, sustainable solutions to a high number of retail and apparel accounts. In this position, you will assess the business needs and goals of customers, identify account trends, and share insights to partner with customers in moving the business forward. This role requires regular customer communication to provide information, answer questions, and develop and maintain strong partnerships. As a Customer Solutions Specialist (Level II), you also sustain internal account management processes and best practices to meet and exceed sales quota targets.
Understanding the customer’s business model and goals, and our role in enabling their success
Establishing partnerships with key contacts within the assigned customer base and maintaining strong relationships to ensure customer loyalty
Maintaining a regular cadence of customer communication
Managing item catalogs, price lists, and order reports
Collaborating with global teams to resolve order, quality, service, or deployment issues
Preparing and managing financial and supply chain forecasts
Identifying opportunities for process improvement within the end-to-end sales process, implementing best practices, and proactively addressing anticipated customer needs
Coordinating with global teams across Avery Dennison to support sales growth, facilitate order flow, resolve issues, and drive key projects and initiatives
University degree (BS/BA) or equivalent preferred, business management or sales majors strongly preferred.
4-5 years of B2B Customer Service, or Sales Support experience required, preferably in the retail or apparel industry.
Must have excellent analytical, research, and reporting skills.
Outstanding internal and external communication and customer service are required.
Excellent organizational skills and ability to independently prioritize workload.
Project management experience and Marketing/Product Management knowledge are a plus.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled