Avery Dennison CRM Technical Lead in Dallas, Texas
About Avery Dennison
Avery Dennison (NYSE:AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs approximately 30,000 employees in more than 50 countries. Reported sales in 2019 were $7.1 billion. Learn more at www.averydennison.com.
About Avery Dennison RBIS
Avery Dennison Retail Branding and Information Solutions (RBIS) is a global leader in providing physical and digital labeling solutions that enable brands and retailers to address challenges and opportunities from source through to store, and in consumer engagement. RBIS provides end-to-end solutions in predominantly the apparel and footwear industry and is a $1.7 billion division of Avery Dennison Corporation (NYSE: AVY). Its products include tickets, tags, woven and fabric labels, heat transfers, software, printers and consumables. The Intelligent Labels division that sits within RBIS is the world’s largest UHF RFID partner, with over 1750 patents and applications worldwide serving multiple industries across retail and industrial segments. RBIS serves the global marketplace with operations in 50 countries, across six continents. For more information, visit www.averydennison.com/RBIS.
Avery Dennison is seeking an experienced, hands-on and passionate Oracle CRM (Sales, Service, and Marketing Cloud) expert to lead the division’s CRM roll-out initiative. Reporting to the Sr. Business Process Manager - Commercial, this person will play a key role in deployment, maintaining, enhancing and expanding RBIS Oracle CRM for the global commercial sales, service, and marketing teams. In this role you will work closely with commercial and customer service leaders to build the roadmap for Oracle CRM to support the business unit strategy and objectives. The successful candidate will be experienced and knowledgeable about Oracle CRM and its ecosystem of products. This is an exciting opportunity to join the team in the early stages of our journey and make a huge impact in connecting our global business to enhance how we work and support our customers.YOUR RESPONSIBILITIES WILL INCLUDE:
Serve as our internal expert in the Oracle CRM platform and ecosystem
Ultimately manage and coordinate the CRM Administrators & Developers
Responsible for the integrity and maintenance of the Oracle CRM - Keep us clean & simple!
Translate business requirements into technical requirements or stories for development
Act as the Sr. Business Analyst (BA) for internal teams to translate business requirements into technical requirements & user stories
Manage backlog, enhancements, and defects pulling in resources where needed to drive to resolution
Propose new ways of working to maximize efficiency within our internal team and with external partners
Lead future configuration, integration and implementation including architecture, design, system testing, and user acceptance testing
Document technical requirements, architecture, and design of deployment and integration of the Oracle CRM solution
Identify & support the implementation of new Oracle CRM features & functions in response to business needs
Respond to issues & requests from users throughout the global organization, including technical & functional issue resolution, data load management, data quality and training on new features & functionality
Ensure proper documentation on Business Requirements, Training Materials, Functional Design, Process & Data Flows, Use Cases & Test Plans/Scripts
Communicate project status to executive stakeholders via status reports & project meetings
Ensure adherence to Avery Dennison IT policies
Own the daily functional relationship with vendors, consultants and Oracle support
Complete regular internal system audits and prepare for upgrades as required by policy
Stay current with periodic Oracle CRM releases and advise business partners on applicable updates & feature enhancements
Participate actively in change management efforts to implement better practices, new processes & improvements in overall performance
Bachelor's degree required
Minimum 7 years of Oracle CRM experience, including customizing objects, workflow and validation rules
Oracle CRM Administrator Certification REQUIRED (Will be Verified)
Oracle CRM Advanced Administrator &/or Platform App Builder Certification
Service Cloud experience a plus
Prior experience executing a global Oracle CRM implementation for highly-matrixed organization
Must have knowledge of Oracle CRM security (roles, profiles, role hierarchy and sharing rules) & a strong understanding of relational data
Experience with data clean up procedures and tools
Ability to translate business objectives regarding sales and service strategy & methodology into technical requirements
Global project management experience, with an emphasis on sales automation and/or analytics & reporting
Data Modeling experience, with a solid understanding of translating business requirements into data architecture needs
Experience with Business Intelligence Tools (QlikSense)
Ability to manage several projects simultaneously, delivering high quality work while under significant deadline pressure
Excellent overall business acumen & organizational savvy
Strong record of achievement, with solid analytical skills & an entrepreneurial hands-on approach to work.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled