Avery Dennison Field Service Technician in Charlotte, North Carolina
Avery Dennison Corporation (NYSE: AVY) is a global materials science and manufacturing company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical and retail applications; tags, labels and embellishments for apparel; and radio-frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs approximately 30,000 employees in more than 50 countries. Reported sales in 2018 were $7.2 billion. Learn more at www.averydennison.com.
Working independently and with minimum supervision provides technical services at customer’s location and support to sales, marketing or business development within assigned territory. Incumbent provides moderate to complex technical service expertise performing installations, services and on-site diagnostics and service on mechanical, electrical, electronic equipment, components, communication devices and systems. Instructs customers on the operation or proper use of equipment. Operates in the field on call and provides technical support to territory/assigned customers and as required may provide assistance and support to other field service team members. Assigned territory is Charlotte, North Carolina, Spartansburg or Greenville, South Carolina and surrounding area.
Promptly respond to all customer requests for service and schedule on-site visits as required.
Manages service requirements in assigned territory and schedules own appointments.
Provide installation, warranty, preventive, problem diagnosis, & corrective maintenance and training to customers.
Maintains highest priority on meeting customer expectations
Maintains frequent communications with sales to stay abreast of customer needs and sensitivities.
Maintains up to date technical skills on all products including hardware and software.
Maintains company property and assets in accordance with established policies. Manages a parts inventory and orders parts internally as needed.
Promptly reports product operating abnormalities and/or failures and obtains samples for evaluation.
Remains alert for competitive activities and obtains samples for evaluation when possible.
Documents, maintains, tracks and reports all required service related information by due dates.
May use software applications and diagnostic programs
Associates (2-yr) degree in Electronic/Mechanical Engineering or equivalent experience.
0-3 years related experience.
Minimum of 2 years experience as a Field Technical person in same or similar industry.
Ability to work independently and with minimum supervision.
Skilled in organizing and prioritizing workloads and schedules.
Good oral and written communication skills.
Good interpersonal, customer service and relationship building skills.
Understanding and experience with information systems environments and systems.
Understanding of applicable computer systems, such as Microsoft Office, Google and function specific software.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled