Avery Dennison Field Service Technician in Binghamton, New York
Avery Dennison Retail Branding and Information Solutions (RBIS) is a global leader in providing physical and digital labeling solutions that enable brands and retailers to address challenges and opportunities from source through to store, and in consumer engagement. RBIS provides end-to-end solutions in predominantly the apparel and footwear industry and is a $1.7 billion division of Avery Dennison Corporation (NYSE: AVY). Its products include tickets, tags, woven and fabric labels, heat transfers, software, printers and consumables. The Intelligent Labels division that sits within RBIS is the world’s largest UHF RFID partner, with over 1750 patents and applications worldwide serving multiple industries across retail and industrial segments. RBIS serves the global marketplace with operations in 50 countries, across six continents. For more information, visit www.averydennison.com/RBIS.
Working independently and with minimum supervision provides technical services at customer’s location and support to sales, marketing or business development within assigned territory. Incumbent provides moderate to complex technical service expertise performing installations, services and on-site diagnostics and service on mechanical, electrical, electronic equipment, components, communication devices and systems. Instructs customers on the operation or proper use of equipment. Operates in the field on call and provides technical support to territory/assigned customers and as required may provide assistance and support to other field service team members. Assigned territory Northern PA and most of New York state.
Promptly respond to all customer requests for service and schedule on-site visits as required.
Manages service requirements in assigned territory and schedules own appointments.
Provide installation, warranty, preventive, problem diagnosis, & corrective maintenance and training to customers.
Maintains highest priority on meeting customer expectations
Maintains frequent communications with sales to stay abreast of customer needs and sensitivities.
Maintains up to date technical skills on all products including hardware and software.
Maintains company property and assets in accordance with established policies. Manages a parts inventory and orders parts internally as needed.
Promptly reports product operating abnormalities and/or failures and obtains samples for evaluation.
Remains alert for competitive activities and obtains samples for evaluation when possible.
Documents, maintains, tracks and reports all required service related information by due dates.
May use software applications and diagnostic programs
Associates (2-yr) degree in Electronic/Mechanical Engineering or equivalent experience.
0-3 years related experience.
Minimum of 2 years experience as a Field Technical person in same or similar industry.
Ability to work independently and with minimum supervision.
Skilled in organizing and prioritizing workloads and schedules.
Good oral and written communication skills.
Good interpersonal, customer service and relationship building skills.
Understanding and experience with information systems environments and systems.
Understanding of applicable computer systems, such as Microsoft Office, Google and function specific software.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.
All your information will be kept confidential according to EEO guidelines.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled