Job Title: Customer Service Representative
Function: Customer Service & Support
Business Unit: Retail Branding and Information Solutions Latin Am
Avery Dennison Region: LA - Latin America
Country: El Salvador
City: La Paz
Key Job Responsibilities: • Management of International customers, orders and logistics. Implement account servicing strategies for assigned accounts.
• Principal liaison with marketing and sales for International products and customers, and for multiple product lines & sites.
• Coordinate with division planners and production schedulers on delivery times for orders received.
•Implementation of marketing programs for assigned accounts.
•Support all aspects of customer service including color match requests, pricing coordination, order entry, technical and product recommendations, export documentation including active coordination of shipments.
•Initiate and implement initiatives which improve customer service and response times.
Position Requirements: •High School Diploma or equivalent required. Bachelor’s degree a plus.
•3 - 5 years Customer Service or related experience a plus.
•Strong written, verbal and telephone skills.
•Strong data entry and organizational skills. Detailed oriented and good follow-up skills.
•Knowledgeable on technical aspects of assigned product lines and customers.
•Able to effectively manage many priorities and issues.
•Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software.
*Full Bilingual: English-Spanish
Physical Work Location: Olocuilta, La Paz